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Communication Under Pressure: Protecting Client Confidence

12 Sep 2025
CN Agency Leaders Summit 2025
Content

When communication falters, projects unravel. This session explores how misaligned updates, late involvement, or unclear roles between agencies, venues, and suppliers can derail delivery and damage client trust. With perspectives from leading suppliers and venues, moderated by an experienced agency leader, the panel will share first-hand experiences of what works (and what doesn’t) when it comes to managing timelines, budgets, and expectations. Expect practical advice on establishing communication flows that keep projects on track and relationships strong.

Speakers
Jonny Simon, Director of Business Development - Minus 45db
Rob Goodman, Managing Director - Showplace
Rob King, Chief Executive Officer - Studio Giggle
Stephanie MacFarlane, Senior Corporate Agency Sales Manager - ACC Liverpool